- Shipping & Returns
Shipping & Returns
You should receive your order within 7 working days from dispatch (Royal Mail dependent) but normally within 2-3. If for any reason there is a delay we will notify you, normally by email.
Standard UK Mainland delivery charges are below.
- Tracked 48 Hr £3.49
- Tracked 24 Hr £5.99
Royal Mail Tracked 24 is not a guaranteed next day service it is a 1-2 working days in most cases your item will be delivered in 1 working day from dispatch.
We do not prioritize Royal Mail 24 Services any quicker than Royal Mail 48 Service, it just means from point of dispatch your item will be handled quicker by Royal Mail using the 24 hour service.
We use Royal Mail Tracked for most orders but may use a courier at our discretion.
Under the European Distance Selling Regulations the Buyer has the right to cancel the order for any item purchased on this web site for a full refund up to 14 working days starting the day after delivery.
To cancel the Buyer must e-mail or write to the Company within seven working days starting the day after delivery of the item(s) quoting your order number. The Buyer is obliged to take reasonable care of the items and return it in an unused condition with the original packaging and accompanied by the original receipt. The Buyer is obliged to return the goods at their own cost within 30 days; the Company will not refund this cost. The Buyer is responsible for the goods until they are back in the possession of the Company, the Buyer must claim for any damages caused on the return, from the courier used. If the goods are not returned in an unused condition then the right to a full refund is forfeited. The product packaging must also be returned reasonably intact condition.
When returning items that are deemed to be faulty, the Buyer must contact the Company by telephone, prior to sending the articles back and obtain instructions and an authorised return reference from the sales staff.
Alternatively you can download and print off a returns form here, Return Form.
The return address for goods is:
Unit 3 Brookside Business Park, Brookside Avenue, Rustington, West Sussex, BN16 3LP.
The Company shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow manufacturers instructions, misuse, alteration or repair of the goods (other than that done by our staff).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return.