Shipping & Returns
Shipping
Delivery times are estimated from the date of dispatch and are dependent on the courier. Standard UK Mainland delivery charges are listed below.
Royal Mail Large Letter services are used for smaller items. Our system automatically selects the most appropriate shipping service based on the contents of your order.
- Royal Mail Tracked 48 – £4.89 (Estimated 3–4 working days from dispatch)
- Royal Mail Tracked 48 Large Letter – £2.99 (Estimated 3–4 working days from dispatch)
Free UK delivery on orders over £75 - Royal Mail Tracked 24 – £6.99 (Estimated 1–2 working days from dispatch)
- Royal Mail Tracked 24 Large Letter – £3.99 (Estimated 1–2 working days from dispatch)
Friday dispatch cut-off: 12:00 pm - Parcelforce Next Working Day – £8.99
Saturday delivery is not included. Friday dispatch cut-off: 12:00 pm
We primarily use Royal Mail Tracked services. However, depending on parcel size, weight and delivery requirements, we may use other couriers including DHL, DPD, Parcelforce and others.
Due to rising courier costs, we work hard to keep our delivery charges as low as possible. Our postage charges only cover courier costs, payment processing and packaging materials—we do not profit from shipping.
Orders are processed and dispatched Monday to Friday. Our standard dispatch cut-off is 12:00 pm on Fridays. Orders placed after this time will be processed on the next working day.
Royal Mail Tracked 24 orders have an extended dispatch cut-off of 3:00 pm. Orders placed after this time will be processed on the next working day. Royal Mail Tracked 48 orders are processed in date order and, during busy periods, may not always be dispatched on the same day.
Please note that all delivery times are estimates calculated from the date of dispatch, not the date the order was placed. Deliveries to Scotland, Northern Ireland, offshore islands and other remote areas may take longer.
Refused Orders
If you refuse delivery, please note:
- Royal Mail does not charge a return-to-sender fee, so your refund will not be reduced.
- Courier services do charge return fees. These charges will be deducted from any refund due.
In most cases it is cheaper to accept the parcel and return it yourself, as return postage is not covered by us.
International Shipping
We currently ship to selected international destinations outside the European Union.
We no longer ship to countries within the European Union (EU) due to customs and regulatory changes.
Orders shipped outside the United Kingdom may be subject to import duties, taxes, customs fees, VAT, handling charges or other charges imposed by the destination country. These charges are not included within our product prices or delivery charges and remain the responsibility of the recipient.
Customs regulations, import thresholds and applicable charges vary between countries and may change without notice. Unfortunately, we are unable to advise what charges, if any, may apply to your order. If you require further information, we recommend contacting your local customs office or tax authority before placing your order.
Please be aware that customs clearance procedures may cause delivery delays that are outside of our control.
If a shipment is refused, returned due to unpaid customs charges, or cannot be delivered because local import requirements have not been met, any shipping costs, return shipping charges, customs fees or carrier charges incurred may be deducted from any refund due.
We appreciate your business and are pleased to continue serving customers throughout the United Kingdom and selected international destinations.
Packaging
We are committed to reducing our environmental impact and make every effort to use recyclable packaging materials wherever possible.
Due to the nature of some of the products we supply, certain items must currently be packaged in clear plastic bags. We continue to actively look for environmentally friendly alternatives that remain practical and cost-effective.
For fragile items we use 100% biodegradable and compostable (EN13432 certified) Eco-Flo packing chips together with recyclable brown paper and protective air cushions where appropriate.
Returns
To cancel your order, you must email or write to us within 14 days of receiving your goods, quoting your order number.
You must take reasonable care of the goods and return them unused, in their original packaging and, where possible, accompanied by your proof of purchase. Unless the item is faulty or supplied incorrectly, returns must be made at your own cost within 30 days. You remain responsible for the goods until they have been safely received by us.
If returned goods are received in a used condition or with damaged packaging, we reserve the right to reduce or refuse any refund where permitted by law.
Where applicable, we will refund the standard delivery charge originally paid. Any additional charges paid for premium delivery services, such as next-day delivery, are not refundable.
Faulty Goods
If you believe an item to be faulty, please contact us before returning it so that we can provide the appropriate return instructions and, where applicable, issue a returns authorisation reference.
As stated in our Terms & Conditions, custom-made products are non-returnable unless faulty. All custom-made products are tested before leaving our workshop.
Custom RAL colour cables are non-returnable.
Return Address
LampsparesUnit 3, Brookside Business Park
Brookside Avenue
Rustington
West Sussex BN16 3LP
We are not responsible for defects resulting from fair wear and tear, accidental damage, misuse, negligence, alterations, repairs carried out by anyone other than ourselves, abnormal operating conditions or failure to follow the manufacturer's instructions.
Additional Information
Availability
All orders are subject to stock availability. If an item becomes unavailable after you place your order, we will contact you to discuss the available options.
Delivery Responsibility
We will deliver your order to the delivery address provided during checkout.
We are not responsible for delays caused where no one is available to receive the parcel. If delivery cannot be completed for this reason, it is your responsibility to arrange redelivery or collection with the courier.
Backordering
We allow customers to backorder products beyond our current stock levels. Available stock levels are displayed on each product page. Where a product is available to backorder, this will be clearly shown before purchase and confirmed in your order confirmation email.
By default, we will hold your order until all items are available and can be dispatched together. If you would prefer us to split your shipment and send available items first, please contact us via our Contact Us page.